Support
For questions, account help, care coordination requests, or trust and safety concerns, contact VovoCare at support@vovocare.org.
The primary support path for VovoCare users is support@vovocare.org. Please use this inbox for account access, registration, profile setup, caregiver or family workflow questions, payment questions, care coordination requests, and general platform support.
For privacy or data protection requests, including access, correction, deletion, consent withdrawal, or GDPR questions, please use privacy@vovocare.org so the request reaches the privacy team directly.
We aim to acknowledge general support requests within 2 business days and provide a substantive response or next step within 5 business days.
Complex issues, including payment disputes, care-quality reviews, account investigations, or requests that require records from more than one party, may take longer. When that happens, we will provide an update and a reasonable expected timeline.
Privacy and data-subject requests are handled under applicable law. Under GDPR, VovoCare generally responds within one month unless the request is complex or an extension is legally permitted.
If your message involves suspected abuse, harassment, fraud, unsafe conduct, identity misuse, payment manipulation, off-platform solicitation, or a serious care-quality concern, include “Trust and Safety” in the email subject line and send it to support@vovocare.org.
Trust and safety reports are prioritized for internal review. VovoCare may restrict accounts, preserve relevant records, contact involved users, pause payments or payouts, or escalate to appropriate authorities where required or appropriate.
VovoCare is not an emergency response service. If anyone is in immediate danger, if there is a medical emergency, or if urgent welfare intervention is needed, contact local emergency services first. You may notify VovoCare afterward so we can support the platform-side follow-up.
To help us respond quickly, include the email address on your VovoCare account, your role on the platform, the relevant job or booking details if applicable, a short description of what happened, and any screenshots or reference numbers that may help.
Please avoid sending unnecessary sensitive health, financial, or identification documents by email. If we need additional sensitive information, we will explain what is needed and how to provide it.
